Customer Feedback

 

We consider the best way to judge the quality of our service is to read what our customers think. Here are some recent customer comments...

I searched long and hard for the wonderful products that I had seen in Norway. Ordering was painless and delivery very swift. Will definitely use your service again.
Irene, Dundee


I just wanted to say I was very impressed with your service, Thanks.

Phil, Madrid


I can't fault the service, the delivery date was re-arranged to suit me - fantastic! I have used you several times and can't recommend you enough.

Jill, Inverness


Dare I say it? I actually found the whole experience enjoyable (not a fan of shopping on-line normally). A lot of great
products on your website, easy to navigate around with clear instructions. It feels like I am buying from a person rather than a nameless company, hence making an effort to give you some positive feedback. Keep up the great customer service and continuing success in your business.
Chi, Chertsey


Very happy with efficient service.  Even though the preferred model was not in stock the option to wait for further stock to come in or change model was notified very promptly.  Thereafter, product was delivered quickly.  Packaging was excellent.
Graham, Walton-on-Thames


Really happy with my purchase. Very easy, transparent and efficient process. My goods arrived 2 days after ordering them online, beautifully wrapped and protected.
Lily, London


Thank you for all your help...  She loved it!
Joy, Harlow


I received your shipment, thanks for the excellent packing and prompt shipping, everything arrived safely and looks great.
Quality merchandise, great pricing and service - what more could I want?
I appreciate your help and look forward to buying from you again.

Jeremy, Washington USA


Thank you very much for your excellent customer service.  The item arrived on time and was a perfect present.
Annette, Pudsey


Thanks very much - everything was perfect... You have your business exactly right!
Gordon, Reading


Many thanks for your help and superb service.
Jane, Walkington


Just opened the parcel after dashing round all day and they are beautiful.
Thank you ever so much for all your help, it’s been a pleasure! I wish all online purchases were so easy and enjoyable!
Ellie, London


Thanks again it was a pleasure for me, you became more like an internationnal correspondant than a business for me!! 
Viviane, Montreal


It has been a pleasure dealing with your company, and I`m  sure I`ll return soon.
John, Hamilton


That's very kind of you and would be a lovely surprise for our friend .Thank you very much for such wonderful customer care.
Dawn, Nailsea


I appreciate your good customer service. The parcel was packed so well, it took me ages to unwrap them!
Janice, Tadworth


Many thanks for taking care of that immediately. If only you could train customer service representatives everywhere - the world would be consumer heaven.
Lisa, New York


Thank you again for your help throughout this process - you've been a great pleasure to work with.  I'm looking forward to my next order with dream icons. 
Megan, Baltimore
 
 
I would like to say thank you very much for excellent service we have received from you. Despite the error with the 'finish' of the bell, the way you dealt with the situation far exceeded our expectations. It makes such a change to deal with someone who actually cares about the customers they are selling to!
Thanks again
Sarah, Colchester


Your service is delivered with something very different - it actually has style, I never thought it could happen but I'm pleased to experience it.
I can see that you really are 'passionate about design'.

M. De-Young, Colchester


I want to say thank you for all of your help and for taking care of the consumer. Thank you for sticking by my side while we tried to get everything worked out and I now have the actual package I ordered.
I would also like to say that I will be a returning customer!

Bryan, Texas
 
 
I have been very impressed with the customer service I have received from Dream Icons.
Ceri, Abingdon


Thank you for all your time and trouble. Thanks also for the efficient, speedy sorting out.
Christina, London


Thanks again for all your help. Thank you also for your very kind gesture, as I mentioned earlier there are other items that are of interest to me so I will be placing an order in due course.
Roy, Edinburgh


Parcel arrived safely – beautifully wrapped and with absolutely no chance of any damage – thank you.
Very happy with the product and thank you very much for your friendly helpfulness on the phone.

Ros, Hartpury


Thanks so much for working that all out. They're fabulous!
Kate, Dersingham
 
 
I just wanted to drop you a line to say how impressed I am with your service. The glasses have just arrived and were superbly packed as well.
I have added your website to my favourites and will pass it on to friends and family.

Jason, Wateringbury
 
 
Just to let you know I received my new telephone. I’m very impressed. Needless to say I will be ordering from you again in the near future.
Wayne, London
 
 
Delivery arrived today and it is working perfectly. My husband is jumping for joy. Might be something to do with the consumption of nearly the first bottle of wine as well. Many, many thanks for rectifying our problem.
Alyson, Abergavenny
 

Thank you for the glasses which arrived safely and were beautifully packed.
It has been a pleasure dealing with you and I look forward to finding more goodies in the future.

Sarah E, Hampshire

 
Thank you SO MUCH for your outstanding customer service! In fact, my professionally wrapped parcel was left with our Concierge on Saturday morning and we collected the item on Sunday afternoon. I will most certainly be returning to do business with you again.
Leonie, Greenwich
 
 
A brilliant service! Thank you once again.
Helen, Cleveland
 
 
Thank you so much - order arrived on 23rd safe and sound.  Husband delighted with glasses and so am I!
Sarah, London
 
 
Just to let you know my order arrived Monday afternoon. Many thanks for your excellent customer service.
Lisa, Wallington
 
 
Thank you for a wonderful service. I will definitely be using your website again.
Harriet, York
 
 
All arrived safely thanks and the Feeders are a complete success. I appreciate the service and will be recommending to family and friends for Christmas ideas!
Sarah, Hampshire
 
 
They have just arrived and I LOVE them! They are a present for my husband's 40th, and I can't wait for him to open them! Perfect! Thanks so much for the brilliant, personal service. I am very impressed!
Carrie, Buckinghamshire
 
 
Wine Racks received, in perfect order, and compliment our new kitchen perfectly. Many Thanks, for the prompt, and professional service, and good luck, to you, and your business, in the future.
Jim, Renfrewshire
 
 
Thanks for all efforts to make the delivery so fast. It has been a very efficient and professionally handled service. I have no hesitation to recommend my friends to Dream Icons.
Alex & Sun, Malaysia
 
 
Thank you for your prompt response, I will certainly use you again.
Nigel, Kent
 
 
Thank you for such wonderful customer service I love your website and hope to be shopping again with you in the near future.
Ellen, Hampshire
 
 
Very impressed and a refreshingly good approach to customer service!!
Chris, Kent
 
 
Received parcel yesterday - it arrived safe and sound and looks great. Hopefully get a chance to purchase something for myself in the future!
Michael, Londonderry
 
 
The order has arrived (in time for the 28th - my Wife's Birthday), greatly appreciated. Happy New Year - all the best to you and the dream icons team.
Michael, Lanarkshire
 
 
Thank you for letting me know the phone does not work here in the US. I appreciate you refunding my visa as soon as possible. I am impressed with your company's customer service and I love your kitchenware.
Rae, Florida USA  


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