We consider the best way to judge the quality of our service is to read what our customers think. Here are some recent customer comments...
Your service has been excellent. Thank you.
My order arrived safely this morning. Beautiful item :) ....and excellent packaging. Thank you very much.
Thanks again for all your help, I'm very grateful.
Excellent delivery and service, very well done and thank you.
I definitely suggest this site and as far as for me, I'm going for more orders in the near future!
Thanks, I do greatly appreciate it.
Mark, Charlotte USA
Je vous envoie une photo du résultat, nous sommes très satisfait !
Alizée, Nancy Francais
Thank you SO much, that's just amazing-we really appreciate it.
My parcel has arrived in record time, less than a week from when I purchased and travel half way round the world. I am very impressed with your service.
Once again thank you for everything and I a delighted that there are good honest businesses out there that pride themselves with customer excellence. I wish you the very best.
Thank you for your excellent work!
I'll get in touch again soon
Adriana, Horta Azores
Many thanks for you help
Thanks so much, really pleased with the service!
I wanted to notify you that I have just received my order and in great condition! These egg cups are so cute! I can't wait to use them. I wanted to thank you so very much! You live in another country and yet you have been so nice and kind. Thank you again for your concern and your time. I will definitely order from Dream Icons in the near future. P.S. thank you for the great care in packaging. Really appreciate it.
Veronica, Anthony Texas
Good evening Sarah, the wasp trap arrived well in perfect condition ! Thank you for your kind personal note ! I will not hesitate to place new orders from DreamIcons at another occasion and tell my family and friends about your webshop.Thank you for the excellent and friendly service.
Marie Anne, Vilvoorde Belgium
I was able to pick up the package today! I was very pleased with how well it was packaged. I also want to thank you on your great communication with this item.
I have now picked up the parcel and the item is all present and correct. Plus, I LOVE IT!
Thank you for your thorough and incredibly helpful response. I am very impressed with the service from Dream Icons and will definitely use you again!
Good customer service, I am impressed!
Thank you for such a prompt delivery. All in order and so well wrapped up!
Thank you so much for all of your efforts, I really appreciate it! I spoke with my family yesterday and they confirmed that the package had arrived!
You have been so good I will certainly come back you to again. Thank you once again!
Thanks for sending my order so quickly. Everything was so easy and the parcel was so well wrapped therewas no risk that it may break. Will definitely be ordering from you again.
All very impressive and had I known you were local I would have picked them up.
I was very pleased with the goods and they were very well packed. Thank you for the prompt and professional service. Look forward to placing another order with you. The price was excellent as well.
We were very impressed with the ease of the site, astounded with the speed of delivery and the care taken with packaging to protect our order.Thankyou very much.
Sue and Mick, Hinkley
Lovely products. Well packaged and presented. Problems with my online order (probably due to my own lack of care) were politely listened to on Sunday. The member of staff kept things light and reassured me. The staff put matters right and did everything that they promised. Many thanks.
Mrs L. Mason, Sudbury
My order arrived quickly and was well packaged. I love the phone.
Very pleased with the egg cups - love them!
They were safely packed for shipping.
Elizabeth, Falls Church, Virginia
Many thanks very pleased...... it was packed very well. I will use your company again.
Andrew, Milton Keynes
Arrived quickly! Packaged immaculately. Painless transaction. I will use your site again!!
Vix, Charlotte, North Carolina
I received my order today & am very impressed with not only the product but the speed of the delivery.
Thanks for the great service we'll definitely use your company again.
Just received my order and all was well! We were surprised to receive them so promptly. Thank you very much and please let us know if you ever get any more of these lovely glasses.Thank you for your trouble and wonderful service.
Many thanks for sorting out this difficult part order. Despite the time scale, we are most pleased with the part, and fitting was quick and simple. I wish all customer service staff were as helpful and friendly as those at Dream Icons. Many thanks to Dream Icons for the excellent Service and support.
Thank you for your trouble and wonderful service.
Many thanks to Dream Icons for the excellent Service and support. They were more than happy to send a refund back to me for an unwanted present that I had bought. I will certainly be using you in the future.
Thanks for your help; you were right and parcel found! Yay!
Claire, New Zealand
I was extremely pleased with the service. Ordering was easy, it arrived when I expected it, and it was a gift for someone who really appreciated the gift. In fact I remember thinking at the time how impressed I was with the attention to detail and quality. Made the whole experience seem that bit more exquisite. I will shop again.
Thanks for making it effortless.
Just received the order, they look great.
thank you for the speedy delivery - much appreciated!
Excellent service – ordered in the afternoon on the phone, item delivered promptly next day as promised. Very impressed – thank you.
E. Kearney, Farnham
Many many thanks for your superb service. My Jensen alarm clock arrived the day after I ordered it, beautifully
packaged. The clock is exactly what I wanted.
One very satisfied customer.
First class service, delivered within 24hours. Now installed and looking fabulous!
Product quality looks good and prompt delivery. I will recomend dream icons in the future.
I was really impressed with the quick delivery of the item and the great customer service. Quick response to emails and all questions answered. Will be buying again. Thank you!
My mother in law has just called and said a big thank you for the glasses. She said they were beautifully packed too!!
Many thanks for getting them to her and being so helpful.
Thank you for the efficient and safe delivery of the item i ordered! I was surprised to see it arrive at my desk the next day! I think I got the last piece as my boss loves it so much he wanted to order for his partner's birthday this Saturday. He was very disappointed he could not order from your company as he ended up paying more and for delivery!!
The item is beautiful my husband saw it in a hotel in Dubai and he wanted it! I am so glad I managed to source it! He will be getting it for his birthday and I am very excited! Rave reviews all round for Dream Icons from products to delivery!
Dream Icons customer service was second to none. Extremely helpful, with bend over backward attitude.
My order for tapio wineglasses arrived safely, was very well packed and on time as promised. I found your company excellent to deal with, your service efficient and courteous and will certainly use Dream Icons again. It was a very positive shopping experience.
Wonderful work! Good description, fast shipping, excellent packed and all the items are great. A pleasant and smooth transaction, thank you!
Thank you, the whole purchase was faultless and customer relations excellent.
That is real service.Thank you for dealing with my order so quickly. It arrived in record time and was beautifully and securely packaged.
Thanks so much. Great customer service!
Krista, Apollo Beach
Placed order Tuesday and it arrived today, fantastic customer service!! AND the vases are gorgeous! Many thanks.
Jill, Haywards Heath
We received the item in perfect condition the next day. Excellent service and we will certainly be using your company again. Many thanks.
Thank you for your excellent customer service. This one is perfect thank you very much indeed!
Hi – the order arrived in time for Mother’s Day. A bit of an odd choice of gift but it’s what my wife wanted! Thanks for quick turnaround and free delivery – A competitor wanted £10 for delivery in a week’s time!
Great service. Thanks.
It is everything I expected and really looks the part. Thank you for a pleasant transaction.
Thank you so very much.... It has truly been a pleasure working with you.. Have to say I was a little nervous about ordering out of the country, but you made the process a pain free experience. I look forward to ordering more from your site in the future.
Thanks for the delivery. The two spice boy spice mills arrived today, packaged very properly and in perfect condition.
Thank you for splendid service!
Anders, Naka, Sweden
Many thanks for your impeccable service.
Grant, Kingston Upon Thames
The Dream Icons website was easy to use, the free P&P made the purchase more affordable and this in no way meant it was compromised, I ordered a glass and it could not have been more securely packaged if you tried. I placed the order on Sunday and received the glass on Tuesday. Could ask for nothing more, would definitely recommend and will certainly use again - thanks again.
Thank you; order was delivered very quick and perfectly packed. Excellent service!
Amazingly fast delivery. Thank you. I would use dream icons again.
Thanks so much for your assistance, I will certainly recommend your company to my acquaintances!
Irene, New York
Thanks once again for all of your help with organizing the purchase and delivery of the glasses.
Ian, Maiden Gully, Australia
Thanks so much for spotting error as all four are for one present. I am so pleased that you would take this trouble and thanks again.
Thanks for all your help it worked well! I will be buying Christmas presents from your web site later in the year!!!
Just a note to let you know that my order turned up the day after I ordered it -very impressive service!!
Thanks very much. I would recommend you highly based on my experience of Dream Icons so far.
To whom it may concern, I received all three Iittala glass jars intact and they look outstanding. They were delivered promptly and very well secured in their packing materials. Thank you for your attentive and professional service as it has made this purchsae all the more enjoyable.
Efficient service, very well packaged, good presentation and on time. Will definitely use Dream Icons again. Thanks
I can't thank you enough for the help you gave me, the prompt responses (above and beyond the call of duty!) and for sorting out my payment situation so quickly (completely my fault with impatience at my slow broadband!).
Buying from Dream Icons has been a fantastic experience, I would recommend to friends and family, and I hope to be back soon!
Many thanks for providing me with the ultimate web purchase experience.
Delivery 10 out of 10, just the best, order late on Monday received on Wednesday morning.
Packaging 10 out of 10, although this was a robust product the attention to detail in packaging meant that there was no way it was going to arrive in anyway but perfect condition.
Future service of this standard can only mean a highly successful business for you and a great experience for your customers. I would rate your service provision with Tiffany & Co, M&S and is up there with the very best in the world.
Staff in your company should be congratulated on their professional business approach and delivery, if only everyone could provide such a service over the internet. Dream Icons is the best internet company I have ever dealt with, I will do business with you again.
Thank you ever so much for your great customer service. We really appreciate your help and quick response. We will definitely use your site again in the future and will also recomend you to friends and family. Many thanks again.
Bethan & Jason, Truro
Wonderful, prompt service – very happy indeed. Will certainly make sure to also check your site for future household needs!
I'm so glad I found your website, as we've searching for something special for our friends wedding, and couldn't decide on anything for weeks until I stumbled across your website.
I am absolutely delighted with both vases, and yes you're right, the blue one is stunning!
I've saved you in my favourites as I'm sure I'll be coming back to you in the future for more lovely items.
Thank you so much for an outstanding service, the parcel was packed brilliantly and so carefully too.
I will most certainly be looking at your site again for inspiration for gifts etc.
They arrived in US very quickly and we LOVE the Spice Boys - without question the best grinders and you are the only ones to offer such selection, great price, and reasonable shipping to US.
Eric, North Carolina
Very pleased with service and 'attention to detail' with your packaging. Would order and reconmend to anyone.
Thank you kindly.
My order arrived in perfect condition and I have to say, it would have been a crime not to!! I have never seen so much bubble wrap. My grandchildren will be kept amused for hours. Oh, and the product is perfect.
I received my order today - just wanted to say how pleased I was with the very prompt service and careful packaging. I chose to buy from you because you were offering the best price for the item I wanted - the excellent service was a very welcome extra.
I am very impressed with your customer service and delivery policy and will make sure I recommend your website to all my friends. If only all companies were like yours!
Thanks very much! I had heard from a forum that Dream Icons was a great place to order things from, and I can see that this really is the case. I had to restrain myself from ordering too many things from your site so I'll probably be back ordering something.
The service was excellent with very prompt despatch. I would certainly recommend your website to others looking for quality, iconic design with great service. Keep up the good work; the web needs companies who put service right at the top of their agenda.
Great service from your end, helpful, personal and efficient. Also the best price and best shipment options in the UK for the product. I'm sure I'll be ordering from you again!
Thank you. I received the new pepper mill in one piece. I use freshly ground pepper everyday so I will be making a lot of use of it. Thanks also for your quick response. I will recommend your company to others.
Karen, New Jersey
Just to say thank you so much for dealing with my order so speedily. My parcel was delivered this morning (Saturday). I'm very pleased with the egg cups - a present for someone in Sweden!
Mrs Davies, Chichester
My order (glasses) arrived safe and sound today - very prompt. Thank you for such good service.
Mrs Saville, Poole
My order arrived safely; thanks I am sure to the brilliant packing! I would certainly order with you again.
I would just like to say a few words about Dream Icons...... I was devastated when I broke my eva solo coffee flask, but got my replacement safely and quickly and free postage. All in all a good experience. So thank you and will use again.
Thank you for your kind help and maybe later for some more nice design objects in our house...
Maybe expensive, but - excellent customer service, easy to contact, Eva Solo Milk and sugar Carafe Set arrived day after phone order. This is the first company I've found who's packaging is actually better than Amazon - very well and neatly packed and easy to open. Lovely design, very practical and even feels good to hold. Only down side? - I can see me spending and spending here, both for interesting presents and "retail therapy". Cheers from a very happy customer.
Thanks for all your help, I'd definitely recommend your company.
Thank you for the prompt service, we were delighted with our clock. The product is just as described on your site and of excellent quality. It was delivered quickly and had been packed very securely. Perfect - thank you!
Excellent service and very quick turnaround!
Just a quick email to say thanks for the great service and speedy delivery from yourselves, if only every one was like you.
Once again many thanks.
Thank you for your service, great to deal with you.
Ragna, Freemantle Australia
Many thanks, great Service!
Really fast service, product extremely well wrapped so absolutely no chance of damage! The product itself was exactly what I wanted - overall very, very good site and service.
I have to say the service has been a errrr dream! Mostly because of your friendly and prompt responses. If possible please pass this on to your boss so he or she knows that I appreciate the great service..
Lisa, South Shields
The product I received is beautiful and the service was second to none, when I telephoned with a query for the staff.
I must say that, despite returning my first purchase, I have been so impressed by your incredible service & packaging. So much better than I have experienced elsewhere. Thanks again.
My Items have arrived safely & promptly. They were extremely well packaged & the products are beautiful, well made & very stylish I am really pleased with them.
Angela, Great Totham
Many thanks for such prompt delivery and helpful service.
The Jacob Jenson alarm clock arrived in excellent condition, in fact it was the best packaging I have ever recieved from any company! Your service ranks as one one of the best I have used with extremely good service from order to delivery, which was very quick, including the way you kept me updated on the processing of my order. Add to that the cheapest price for my goods on the net and it all added up to a great shopping experience and one I would not hesitate to recomend.
I look forard to using Dream Icons again and wish you good luck for the future.
Just wanted to say a big thank you for such good service!!!! I ordered a clock that didn't work and you send me a replacement so quickly and were so helpful with it-I had worries that it was going to be a nightmare to return..but you were lovely and made it nice and easy! So thanks very much :). I'll be using you again!
I am more than happy with the whole service, particularly with how easy it was to process.
Many thanks and I would not hesitate to recommend your site.
Thank you very much for a great service, I was worried that I wouldn't receive the item before christmas due to weather conditions and such a last minute purchase, but the item arrived in perfect condition and on time! Great customer service and very friendly too, I will definitely be using you again!
Donna, Woodford Green
Really impressed with such great service - from the whole online purchase which was clear and simple to the end delivery of a great product, gift wrapped beautifully, and the follow up service. Would definately recommend & purchase from again!!
Corisande, Hayling Island
Wonderful, prompt service – very happy indeed. Will certainly make sure to also check your site for future household needs!
Excellent service, my ordered item arrived beautifully packed and very quickly. I will certainly order from you again.Thank you.
Prompt no-fuss service and a top quality product. Very happy with the entire transaction and would use you again without any hesitation.
Just a quick note to say I am delighted with my first purchase from your website - items arrived Wednesday, brilliantly packaged, and waiting for me in porch as I requested. I will definitely order from dream icons in future.
Thank you for such great customer service by the way... all very pleasing to deal with.
The delivery was quick, the consignment was suitably wrapped and my wine rack is beautifully made and presented so well. Thank you.
What a service - I am so impressed. So all this worked like a 'dream' (pun intended!).
All this has come at exactly the right time for Christmas presents to both give and receive - dream icons indeed!
Thank you for personally taking the time to make sure that our problem was resolved and for being so patient and helpful.
I just wanted to say a big thank you for the very quick and efficient arrival of my order. It was packaged perfectly and I appreciated the personal customer service. A pleasure to buy from and I’d definitely consider buying from you again. Thank you!
My order arrived very quickly and I must say I'm very pleased, it looks absolutely fantastic. Thank you very much for an excellent service.
Just to say thanks for the quick service and excellent product.
Thank you very much indeed for the prompt and attentive service, I will be recommending Dream Icons to my friends.
The service was excellent and the glasses arrived very quickly and very well packaged.
I searched long and hard for the wonderful products that I had seen in Norway. Ordering was painless and delivery very swift. Will definitely use your service again.
I just wanted to say I was very impressed with your service, Thanks.
I can't fault the service, the delivery date was re-arranged to suit me - fantastic! I have used you several times and can't recommend you enough.
Dare I say it? I actually found the whole experience enjoyable (not a fan of shopping on-line normally). A lot of great products on your website, easy to navigate around with clear instructions. It feels like I am buying from a person rather than a nameless company, hence making an effort to give you some positive feedback. Keep up the great customer service and continuing success in your business.
Very happy with efficient service. Even though the preferred model was not in stock the option to wait for further stock to come in or change model was notified very promptly. Thereafter, product was delivered quickly. Packaging was excellent.
Really happy with my purchase. Very easy, transparent and efficient process. My goods arrived 2 days after ordering them online, beautifully wrapped and protected.
Thank you for all your help... She loved it!
I received your shipment, thanks for the excellent packing and prompt shipping, everything arrived safely and looks great.
Quality merchandise, great pricing and service - what more could I want?
I appreciate your help and look forward to buying from you again.
Jeremy, Washington USA
Thank you very much for your excellent customer service. The item arrived on time and was a perfect present.
Thanks very much - everything was perfect... You have your business exactly right!
Many thanks for your help and superb service.
Just opened the parcel after dashing round all day and they are beautiful.
Thank you ever so much for all your help, it’s been a pleasure! I wish all online purchases were so easy and enjoyable!
Thanks again it was a pleasure for me, you became more like an internationnal correspondant than a business for me!!
It has been a pleasure dealing with your company, and I`m sure I`ll return soon.
That's very kind of you and would be a lovely surprise for our friend .Thank you very much for such wonderful customer care.
I appreciate your good customer service. The parcel was packed so well, it took me ages to unwrap them!
Many thanks for taking care of that immediately. If only you could train customer service representatives everywhere - the world would be consumer heaven.
Lisa, New York
Thank you again for your help throughout this process - you've been a great pleasure to work with. I'm looking forward to my next order with dream icons.
I would like to say thank you very much for excellent service we have received from you. Despite the error with the 'finish' of the bell, the way you dealt with the situation far exceeded our expectations. It makes such a change to deal with someone who actually cares about the customers they are selling to!
Your service is delivered with something very different - it actually has style, I never thought it could happen but I'm pleased to experience it.
I can see that you really are 'passionate about design'.
M. De-Young, Colchester
I want to say thank you for all of your help and for taking care of the consumer. Thank you for sticking by my side while we tried to get everything worked out and I now have the actual package I ordered.
I would also like to say that I will be a returning customer!
I have been very impressed with the customer service I have received from Dream Icons.
Thank you for all your time and trouble. Thanks also for the efficient, speedy sorting out.
Thanks again for all your help. Thank you also for your very kind gesture, as I mentioned earlier there are other items that are of interest to me so I will be placing an order in due course.
Parcel arrived safely – beautifully wrapped and with absolutely no chance of any damage – thank you.
Very happy with the product and thank you very much for your friendly helpfulness on the phone.
Thanks so much for working that all out. They're fabulous!
I just wanted to drop you a line to say how impressed I am with your service. The glasses have just arrived and were superbly packed as well.
I have added your website to my favourites and will pass it on to friends and family.
Just to let you know I received my new telephone. I’m very impressed. Needless to say I will be ordering from you again in the near future.
Delivery arrived today and it is working perfectly. My husband is jumping for joy. Might be something to do with the consumption of nearly the first bottle of wine as well. Many, many thanks for rectifying our problem.
Thank you for the glasses which arrived safely and were beautifully packed.
It has been a pleasure dealing with you and I look forward to finding more goodies in the future.
Sarah E, Hampshire
Thank you SO MUCH for your outstanding customer service! In fact, my professionally wrapped parcel was left with our Concierge on Saturday morning and we collected the item on Sunday afternoon. I will most certainly be returning to do business with you again.
A brilliant service! Thank you once again.
Thank you so much - order arrived on 23rd safe and sound. Husband delighted with glasses and so am I!
Just to let you know my order arrived Monday afternoon. Many thanks for your excellent customer service.
Thank you for a wonderful service. I will definitely be using your website again.
All arrived safely thanks and the Feeders are a complete success. I appreciate the service and will be recommending to family and friends for Christmas ideas!
They have just arrived and I LOVE them! They are a present for my husband's 40th, and I can't wait for him to open them! Perfect! Thanks so much for the brilliant, personal service. I am very impressed!
Wine Racks received, in perfect order, and compliment our new kitchen perfectly. Many Thanks, for the prompt, and professional service, and good luck, to you, and your business, in the future.
Thanks for all efforts to make the delivery so fast. It has been a very efficient and professionally handled service. I have no hesitation to recommend my friends to Dream Icons.
Alex & Sun, Malaysia
Thank you for your prompt response, I will certainly use you again.
Thank you for such wonderful customer service I love your website and hope to be shopping again with you in the near future.
Very impressed and a refreshingly good approach to customer service!!
Received parcel yesterday - it arrived safe and sound and looks great. Hopefully get a chance to purchase something for myself in the future!
The order has arrived (in time for the 28th - my Wife's Birthday), greatly appreciated. Happy New Year - all the best to you and the dream icons team.