Shipping & Returns

Mainland UK Delivery

How long will it take to deliver my products?
All delivery information below applies to mainland UK addresses only. For all other deliveries see information on Outside Mainland UK Delivery

Products are normally available from stock and are dispatched within 48 hours of receipt of your order. If your order goes out-of-stock while we are processing it, we will contact you with a revised delivery date and the option to cancel, or change the order.

We are currently running a free delivery offer on all packages delivered to mainland UK until the end of 2010. (Following this time the Standard delivery charges will return to a cost of £4.95 per package, for orders up to £50 in value and after this amount the delivery is free.)

Standard delivery to UK mainland addresses normally takes 3 working days from dispatch of your order by us, but please allow up to 7 working days. A signature is required on delivery of the package.

For faster delivery in the UK  choose the next day delivery option at checkout. A next day service will be provided on all items bought before 11.45am  this option is £6.99 and will be added to your basket at checkout.

If you are purchasing products as gifts and would like them delivered to different addresses then you can make individual purchases for each address or contact us via the contact us page or telephone 00 44 (0) 8452 93 93 91 and we will make the necessary arrangements for you. Please do not include credit card details in an email.

Please note that goods will only be delivered to a recognised address and not to a PO Box address.

Outside Mainland UK Delivery

Do you send goods outside mainland UK?
Yes, dream icons online service is available for the Euro Zone & USA.  If  your shipping costs are not listed please contact us to obtain a quote for shipping costs via the contact us page or telephone 00 44 (0) 8452 93 93 91. Please do not include credit card details in an email.

Standard delivery charges are:

Mainland USA = $20.00
Mainland EU = €10.95
UK Islands (including Northern Ireland) = £9.95

These charges are the same if you order one or ten items. dream icons reserves the right to quote for the shipping charges on bulky items.

Pease note that customers outside of the EU will be not be charged UK VAT and instead will be responsible for the import tax of the country chosen for delivery.

Returns and Refunds

How do I return goods and obtain a refund?
We hope that you will be pleased with your order. In the unlikely event that a problem occurs with your order, please follow the procedure below.

Returns:
Arrived Damaged or Faulty ?- If your goods arrive damaged, or are faulty, please ensure that you inform us by email via the contact us page or telephone 00 44 (0) 8452 93 93 91 within 7 days and preferably within 48 hours. We will then arrange the return and replacement of these goods at no charge, or refund the cost of the goods.

Goods that become faulty - If your purchase was originally fine but has become faulty within a short time, please email us or telephone 00 44 (0) 8452 93 93 91 with a short description of the problem and we will advise on what to do next.

Non-Faulty goods - Non-faulty goods must be returned within 7 days after receiving the product. Please contact us before you return the goods by post, email or telephone 00 44 (0) 8452 93 93 91, preferably within 48 hours. We will then contact you with the relevant procedure. Provided the goods are returned in 'as-new' condition and with the original packaging, we will reimburse the full cost of the goods. You will receive your refund within 30 days. Unless the reason for return is due to a mistake by ourselves, you will be responsible for the cost of the return postage and ensuring that we receive the goods in the above condition. We recommend using a signed for, insured delivery method for your own peace of mind.

Refunds:
Faulty Goods - All verified faulty goods will be replaced or fully refunded. Please note that the verification process may mean we have to send the item back to the manufacturer. You will receive your replacement or refund within 30 days.

Non-Faulty Goods - Non-faulty goods must be returned within 7 days as detailed above. Provided everything is in order, we will fully refund the price of the goods. The return postage will not be refunded unless the reason for return is due to a mistake by us.